Unified Communication
One platform for calling, meetings, chat, and contact centre
Stop juggling tools. Synex Technology’s Unified Communication service brings voice, video, messaging, presence and file-sharing together so your teams can work from anywhere with a single, secure experience. Whether you prefer UCaaS (cloud) or a hybrid/on-prem setup, we design, deploy and support the stack end-to-end—numbers, devices, call flows, integrations, analytics and ongoing optimisation.
Why businesses choose Synex
Call, meet, message and share from one platform to boost adoption and reduce costs.
UCaaS for speed and scale, or integrate with your existing PBX and meeting tools (Teams/Zoom/3CX).
Auto-attendants, queues, voicemail-to-email, presence, screen sharing and meeting rooms.
Call, meet, message and share from one platform to boost adoption and reduce costs.
What’s included
Design & setup
User mapping, numbering plan, IVR/queues, policies and compliance settings.
Integrations
Microsoft Teams Phone, Zoom Phone, CRM/CTI, webhooks/APIs for workflows.
Apps & devices
Desktop/mobile softphones, Teams-certified handsets/headsets, room systems.
Contact centre options
Skills-based routing, callbacks, wallboards, reporting and QA recording.
Popular Use Cases
Hybrid & multi-site teams
Single dial plan across HQ, branches and remote users.
Modern PBX replacement
Migrate legacy telephony to cloud with softphones and meeting rooms.
Customer Service & Sales
Queues, live dashboards, recordings and CRM pop-ups for faster response.
How We Deliver
Discover
Goals, users, numbers, sites and integrations. Design – Call flows, governance, security and QoS for AU networks.
Pilot & Train
Small-group rollout, adoption coaching and feedback loop.
Cutover
Number porting, go-live monitoring and rollback plan.
Optimise
Monthly insights, feature enablement and capacity tuning.
How We Deliver
Discover
Goals, users, numbers, sites and integrations. Design – Call flows, governance, security and QoS for AU networks.
Pilot & Train
Small-group rollout, adoption coaching and feedback loop.
Cutover
Number porting, go-live monitoring and rollback plan.
Optimise
Monthly insights, feature enablement and capacity tuning.
Frequent Asked Questions (FAQ)
It consolidates calling, video, messaging and presence so people collaborate in one place instead of switching between apps.
Not necessarily. We can deliver UCaaS or integrate with existing PBXs and meeting platforms like Microsoft Teams or Zoom.