Hosted PBX Solutions
Cloud phone systems that are flexible, secure, and built for Australian business
Legacy on-prem phone systems are costly to maintain and limit how your team works. Synex delivers flexible, secure Hosted PBX Solutions that bring enterprise-grade calling features to your business without on-site hardware—so staff can take calls from the office, home, or on the road with the same number and experience. We handle call-flow design, number porting, handset and softphone setup, and ongoing management, with options for analytics, call recording and CRM integration. For a unified communications experience, we can integrate Microsoft Teams Calling, support broader VoIP Solutions, and configure SIP Trunks where needed. If you’re deploying inbound services, we can also provide 13/1300/1800 Numbers to help customers reach you reliably.
Why choose Hosted PBX with Synex
Work from anywhere – Softphone apps for iOS/Android, Windows and macOS, plus browser calling and IP desk phones. Powerful call flows – IVR/voice menus, queues, ring groups, time conditions, geo-routing in AU, queue wallboards, and website click-to-call widgets. Productivity built-in – Voicemail-to-email, call recording options, real-time analytics and reporting. Microsoft Teams integration – Use Teams as a phone with direct routing / hybrid PBX options. Numbers for every need – Local, mobile, international, 1300/1800 inbound services, and simple number porting. Vendor-agnostic devices – Compatible with popular SIP handsets and headsets; we provision and support them end-to-end.
What’s Included in Hosted PBX Solutions?
Popular Use Cases
Multi-site & Hybrid Teams
One system for HQ, branches, and remote users; route calls by skill, time, or geography.
Contact Queues
Queue callbacks, priority routing, wallboards and performance reporting.
Website & Marketing
Click-to-call widgets, 1300/1800 numbers and campaign tracking.
How We Deploy
Discover
Map users, numbers, call outcomes, and integration needs.
Design
Build IVRs/queues, define policies, and pilot with a small user group.
Port & Provision
Move numbers, ship handsets, and set up apps.
Go Live
Training, fallbacks, and real-time monitoring during cutover.
Optimise
Monthly reports, tweaks to call flows, and user adoption tips.
Frequently Asked Questions
A Hosted PBX (Cloud PBX) is a business phone system hosted in the cloud instead of installed on-site. It provides professional features like auto attendant (IVR), call queues, ring groups, voicemail-to-email, call recording and call reporting, while allowing staff to take calls from desk phones, mobiles, or softphones.
Yes. Synex provides Hosted PBX solutions for Brisbane businesses, including setup, migration, call flow design, and ongoing support. We also support Australia-wide deployments for multi-site organisations.
Absolutely - local, 1300/1800 and international numbers, plus straightforward porting from your current telco.
Yes. Hosted PBX can be integrated with Microsoft Teams calling depending on your requirements. Synex can recommend the best approach for your business — whether it’s Teams-based calling, a hybrid configuration, or a staged migration.
You don’t need “special” internet, but a stable connection is important for call quality. Most businesses use NBN or fibre, and many add 4G/5G backup for continuity. Synex can also configure QoS (prioritising voice traffic) to improve call stability.
Powerful Business Calling — No On-Prem PBX Required
Ditch the old on-prem PABX. Synex Technology’s Hosted PBX delivers enterprise calling features without the hardware so your teams can work from the office, home, or on the road with the same number and features.