Unified Communication
One Unified Communication Platform for Calling, Meetings, Chat & Contact Centre
In today’s hybrid work environment, communication shouldn’t be fragmented between phone systems, messaging apps, and conferencing tools. Synex delivers Unified Communication solutions that bring voice, messaging, video and collaboration into a single platform—improving productivity, reducing complexity, and delivering a seamless experience for teams wherever they work. We help you connect core services like Microsoft Teams Calling with advanced VoIP Solutions and Hosted PBX Solutions, all supported by reliable connectivity like NBN & Fibre Internet or Fixed Wireless—so communication just works.
Why businesses choose Synex
Call, meet, message and share from one platform to boost adoption and reduce costs.
UCaaS for speed and scale, or integrate with your existing PBX and meeting tools (Teams/Zoom/3CX).
Auto-attendants, queues, voicemail-to-email, presence, screen sharing and meeting rooms.
Local Brisbane support from the same experts who designed and maintain your solution.
What’s Included in Our Unified Communication Solutions
Design & setup
User mapping, numbering plan, IVR/queues, policies and compliance settings.
Integrations
Microsoft Teams Phone, Zoom Phone, CRM/CTI, webhooks/APIs for workflows.
Apps & devices
Desktop/mobile softphones, Teams-certified handsets/headsets, room systems.
Contact centre options
Skills-based routing, callbacks, wallboards, reporting and QA recording.
Popular Use Cases
Hybrid & multi-site teams
Single dial plan across HQ, branches and remote users.
Modern PBX replacement
Migrate legacy telephony to cloud with softphones and meeting rooms.
Customer Service & Sales
Queues, live dashboards, recordings and CRM pop-ups for faster response.
How We Deliver
Discover
Goals, users, numbers, sites and integrations. Design – Call flows, governance, security and QoS for AU networks.
Pilot & Train
Small-group rollout, adoption coaching and feedback loop.
Cutover
Number porting, go-live monitoring and rollback plan.
Optimise
Monthly insights, feature enablement and capacity tuning.
Frequently Asked Questions
Unified communication consolidates calling, video meetings, messaging and presence into one experience so teams collaborate without switching between multiple tools.
Not necessarily. Synex can deploy UCaaS (cloud) or integrate unified communications with existing PBX systems and meeting platforms, then migrate in stages if required.
A traditional PBX is designed mainly for desk phones at one site. Unified communications adds VoIP, video, chat, mobility and integrations so users can connect from anywhere.
Yes. In most cases Synex can port your existing business numbers and manage the cutover so customers continue dialling the same numbers.
Yes. Unified communications supports office, home and mobile users using desktop apps, mobile apps, headsets and/or Teams-certified devices.
Most small to mid-sized deployments take a few weeks. Synex follows a defined process: discovery, pilot, cutover and optimisation.
Get a Unified Communication Quote
Synex delivers unified communication solutions across Brisbane and Australia, including UCaaS and hybrid designs.