Synex Technology delivers comprehensive IT solutions tailored for small and medium businesses. We act as your outsourced IT department, providing IT support, telephony services, NBN, fire internet, web design, and digital marketing. We make sure  your communications stay connected, and your online presence continues to grow, all through a single trusted technology partner.

Contacts

Suite 405 L4/303 Adelaide St Brisbane City QLD 4000

support@synex.com.au

1300 816 777

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Onsite IT Support Brisbane

Onsite IT Support Brtisbane

Affordable Onsite IT Support for Brisbane Businesses

Remote support is ideal for many day to day issues, and our remote IT support Brisbane and IT helpdesk services resolve most problems quickly. However, some issues require a technician on the ground. Onsite support is best when you need physical troubleshooting, hardware replacement, network and cabling checks, Wi-Fi testing, or hands-on user assistance. Synex can provide onsite service as a standalone engagement or as part of a managed IT services plan, with support backed by our IT infrastructure management capability.
Maintaining CPU

When Onsite Support is the right option

  • Internet or network outages impacting multiple users.
  • Hardware failures, overheating, blue screens, power supply issues.
  • Printer and scanner issues that require hands on testing.
  • Wi Fi dead zones, unstable roaming, interference issues.
  • Server room checks, switch and firewall troubleshooting.
  • Office moves, new fit outs, and device rollouts.
  • New user setups and desk side support for busy teams.

What we handle on Onsite IT Support

End user and device support
01
Workstation troubleshooting and performance tuning
02
PC laptop and thin client setup and imaging
03
Printer scanner and peripheral installation
04
Email and collaboration issues including Microsoft 365 apps
05
New starter setups and onboarding support
06
Application deployments and updates
Network and infrastructure support
01
Server hardware checks and upgrades
02
Switch router and firewall troubleshooting
03
Wi Fi coverage testing and optimisation
04
Network cabling checks patching and cabinet tidy up
05
ISP and carrier fault coordination from site when needed
06
Onsite security tasks and remediation support

Need a technician Onsite today?

Call 1300 816 777 or request a callback

Request a callback

Service Areas

We provide onsite IT support across Brisbane CBD and surrounding suburbs, with onsite coverage available across South East Queensland.
Common service areas include Brisbane, Logan, Ipswich, Redlands, Moreton Bay, and nearby business precincts.

Brisbane

Logan

Ipswich

Redlands

Moreton Bay

Response options that fit how your business operates

Response time depends on location, job type, and service level, we prioritise urgent outages and business critical incidents.

Priority response for urgent incidents

Scheduled onsite visits for maintenance and user support

Standard response for general onsite requests

Project based onsite support for rollouts and office changes

Same day and next business day appointments may be available depending on availability and location.

Office moves, New sites, and Rollouts

If you are relocating, opening a new site, or upgrading core systems, onsite support reduces downtime and keeps the cutover controlled.

01
Printer and scanner redeployment
02
Wi Fi re design and coverage testing
03
Workstation and meeting room setup
04
Post move stabilisation and user support
05
Pre move planning and network readiness checks
Book an Onsite Visit

How it works

01.
Triage and scope

We confirm symptoms, business impact, and what has already been tried, then we book the right engineer with the right tools.

02.
Onsite diagnosis and resolution

We troubleshoot end to end, fix the root cause where possible, and keep stakeholders informed.

03.
Prevent repeat incidents

We document the cause, recommend preventative actions, and if needed propose a managed support plan to reduce future downtime.

Why Synex for Onsite IT Support in Brisbane

Practical, business focused engineers that communicate clearly
Strong capability across Microsoft 365, networking, security, and end user support
Ability to combine onsite support with remote helpdesk for better coverage
One technology partner that can also support telephony and connectivity when required

Trusted by Top Companies

Get Onsite IT Support in Brisbane

Onsite IT Support Brisbane

Frequently Asked Questions

Which areas do you provide Onsite IT Support in ?

Brisbane and surrounding suburbs, plus onsite coverage across South East Queensland, remote support is available Australia wide.

How quickly can you get an Engineer Onsite ?

Response times vary by service level and location, urgent incidents are prioritised, same day or next business day bookings may be available depending on availability.

Do you support businesses with Internal IT Teams ?

Yes, we can work alongside internal IT teams to provide extra hands onsite for incidents, rollouts, and site work.

Is Onsite IT Support suitable for small business ?

Yes, onsite support can be delivered as one off callouts or combined with remote helpdesk, this gives small businesses practical coverage without the overhead of a full time technician.

Can you help with Office Setups Relocations or Device Rollouts ?

Yes, we support office moves, new site setups, workstation deployments, network changes, and onsite project work.

Need Onsite IT Support in Brisbane?

Call 1300 816 777 or request a callback and we will contact you shortly.

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