Synex Technology delivers comprehensive IT solutions tailored for small and medium businesses. We act as your outsourced IT department, providing IT support, telephony services, NBN, fire internet, web design, and digital marketing. We make sure  your communications stay connected, and your online presence continues to grow, all through a single trusted technology partner.

Contacts

Suite 405 L4/303 Adelaide St Brisbane City QLD 4000

support@synex.com.au

1300 816 777

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VoIP Solutions

VoIP Solutions

Crystal-Clear Calling, Built for Modern Australian Business

Legacy phone systems and disconnected communications can slow your business down. Synex delivers flexible, secure VoIP Solutions that move your voice traffic to the cloud, giving you feature-rich calling across desktop apps, softphones, mobile devices, and office handsets. We handle provisioning, call-flow design, number porting, and ongoing support, with options for CRM integration, call recording, and analytics. For organisations that want a unified communications experience, we can integrate Microsoft Teams Calling, configure SIP Trunk for scalable connection, and help you set up Hosted PBX Solutions to manage your cloud phone platform end-to-end.

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Why Choose Synex Technology for VoIP

01
Work From Anywhere
Connect from the office, home, or on the road using mobile, desktop, or fully-provisioned IP phones. Flexible VoIP ensures your team stays productive anywhere.
02
HD Call Quality
Enjoy crystal-clear calls with expert QoS tuning, bandwidth optimisation, and network best practices. Your communication will always be reliable and professional.
03
Smart Call Routing
Automate call flows with IVR menus, queues, ring groups, voicemail-to-email, and after-hours handling. Ensure every call reaches the right person efficiently.
04
Integrations That Matter
Seamlessly connect Microsoft Teams, CRM systems, and webhooks/API for a unified workflow. VoIP integrations improve efficiency and reduce complexity.
05
Numbers for Every Need
Get local, mobile, international, 1300/1800 numbers with seamless porting. Your business can maintain its existing numbers while expanding reach.
06
Secure By Design
All calls are encrypted with strong authentication and anti-fraud monitoring. Security is built into every layer to protect your communications.

Popular Use Cases

Hybrid & Multi-Site Teams

One unified phone system across all locations.

Service & Sales Desks

Queues, skills-based routing, and QA recording.

Professional Services

DID numbers, calendar-aware routing, CRM pop-ups.

Retail & Hospitality

Store hunt groups, after-hours routing, tracking numbers.

Microsoft Teams Calling
DevOPs Service

How Deployment Works

Plan

Confirm users, numbers, call outcomes, and integrations.

Build

Configure call flows, IVR, queues, and security policies

Port & Provision

Migrate numbers, ship handsets, and set up apps.

Go Live

Test, cutover, and monitor with rollback protection.

Optimize

Monthly reviews, analytics, and continuous improvements.

What’s Included (End-to-End Service)

Discovery & Design

We map users, design call flows, create IVR prompts, and plan compliance and retention.

Provisioning & Porting

Keep your existing numbers while our team handles the full porting process.

Apps & Devices

Access VoIP via iOS, Android, Windows, macOS softphones, SIP handsets, and headsets.

Connectivity Readiness

We assess your network, tune QoS, configure SBC/firewalls, and set up 4G/5G failover.

Training & Support

We provide admin and user training, documentation and ongoing support, so your team is confident using the VoIP system.

Frequently Asked Questions

What internet do we need for VoIP?

A business-grade NBN or fibre connection is ideal for consistent call quality. VoIP apps also work over 4G/5G, and many Brisbane businesses add 4G/5G failover for continuity if the main link drops.

Can we keep our existing phone numbers?

Yes. Most local, mobile, and 13/1300/1800 numbers can be ported across. Synex manages the porting process so your transition is smooth and disruption is minimal.

Do you support Microsoft Teams calling?

Yes. Synex supports Teams calling options such as direct routing and hybrid PBX configurations. We’ll recommend the best setup based on your call flows and reception requirements.

Is call recording available?

Yes. VoIP can include on-demand or always-on recording, with secure storage and retention options. This is commonly used for quality assurance, compliance, and training.

How do you protect against VoIP fraud?

We secure VoIP using best practices such as encryption, strong authentication, fraud monitoring, geo-fencing where appropriate, alerts, and rate-limit policies to reduce risk.

Do you provide VoIP solutions in Brisbane and Australia-wide?

Yes. Synex delivers VoIP solutions for Brisbane businesses, and we can support Australia-wide rollouts for organisations with multiple locations.

Get a Single Professional Number for Strong National Presence

Using 1300 and 1800 numbers for business is one of the most effective ways to establish a professional, Australia-wide brand presence.

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