Microsoft Teams Calling
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Turn Teams into your business phone system — secure, flexible, Australian-ready
Teams doesn’t just do chat and meetings—when configured properly, it can replace your phone system entirely. Synex delivers secure, scalable Microsoft Teams Calling so your staff can make and receive business calls from the Teams app on desktop or mobile, with enterprise features like voicemail, call queues, and integration with your directory. We’ll handle number porting, device setup, and call routing, and can pair your Teams Calling deployment with Hosted PBX Solutions or VoIP Solutions where needed. To support broader connectivity and performance, we can also align this with reliable NBN & Fibre Internet or Fixed Wireless options.
Why choose Teams Calling with Synex?
What we deliver?
Discovery & design
User mapping, IVR, queues, numbering, policies.
Licensing & readiness
Microsoft 365/Teams Phone requirements, SBC/firewall rules, QoS.
Porting & provisioning
Keep your existing numbers; we stage pilots and schedule cutover.
Apps & devices
Desktop/mobile softphones and Teams-certified handsets/headsets.
Analytics & quality
Wallboards, reports, and optional recording for QA/compliance.
Training & support
Admin/user training, knowledge base, and Australian support.
Popular scenarios we enable
Replace legacy PBX
Keep workflows while moving calling into Teams.
Hybrid & multi-site
One cloud system for HQ, branches, field, and home workers.
Contact queues
Skills-based routing, queue callbacks, live dashboards, and reports.
CRM & productivity
Click-to-call, presence, voicemail-to-email, and transcription.
How Deployment Works
Plan
Confirm users, numbers, locations, and call outcomes (e.g., sales, support).
Build
Configure Direct Routing/Operator Connect, IVRs/queues, and security policies.
Pilot
Test with a small group; tune QoS and call flows for AU networks.
Port & cutover
Migrate numbers, go live with real-time monitoring and rollback plan.
Optimize
Reports, adoption tips, and continuous improvements.
Want to start simple with Teams Calling?
Frequently Asked Questions
Typically you need Microsoft 365 plus a Teams Phone add-on (or a plan that includes Teams Phone). Synex will confirm the right licensing mix based on your user roles and calling requirements.
Yes. Most local numbers and inbound services such as 1300/1800 can be ported to Teams Calling as part of the deployment. Synex manages the porting and cutover process.
Yes. Teams Calling works with Teams-certified desk phones, headsets, and also the desktop and mobile apps, so users can call from anywhere.
For most businesses, yes. Teams Calling supports auto attendants, call queues, routing rules, voicemail, analytics and advanced call handling features inside Teams.
Direct Routing offers greater flexibility and control and is often used for advanced call flows or staged PBX migrations. Operator Connect is typically simpler to provision and can be ideal for organisations wanting a streamlined carrier integration.
Yes. Synex provides Brisbane-based expertise and supports Teams Calling deployments Australia-wide, including multi-site environments and hybrid workforces
Get a Microsoft Teams Calling Quote
Synex designs, deploys and supports Teams Calling for Brisbane and Australian businesses using Direct Routing or Operator Connect.