Synex Technology delivers comprehensive IT solutions tailored for small and medium businesses. We act as your outsourced IT department, providing IT support, telephony services, NBN, fire internet, web design, and digital marketing. We make sure  your communications stay connected, and your online presence continues to grow, all through a single trusted technology partner.

Contacts

Suite 405 L4/303 Adelaide St Brisbane City QLD 4000

support@synex.com.au

1300 816 777

Microsoft Teams Calling

Turn Teams into your business phone system — secure, flexible, Australian-ready

Teams doesn’t just do chat and meetings—when configured properly, it can replace your phone system entirely. Synex delivers secure, scalable Microsoft Teams Calling so your staff can make and receive business calls from the Teams app on desktop or mobile, with enterprise features like voicemail, call queues, and integration with your directory. We’ll handle number porting, device setup, and call routing, and can pair your Teams Calling deployment with Hosted PBX Solutions or VoIP Solutions where needed. To support broader connectivity and performance, we can also align this with reliable NBN & Fibre Internet or Fixed Wireless options.

Microsoft team calling

Why choose Teams Calling with Synex?

All-in-one Teams cloud phone
Turn Microsoft Teams into your cloud phone system, so staff call, meet and message from one app on any device.
Keep your numbers & PSTN connectivity
Keep your existing local and 13/1300/1800 numbers with reliable PSTN connectivity, auto attendants and call queues in Teams.
Built for Australian networks
Designed for Australian NBN, fibre, 4G and 5G, with QoS and failover for users in Brisbane and nationwide.
Local experts for setup & support
Brisbane-based experts handle Teams Phone setup, Direct Routing or Operator Connect, and ongoing support.

What we deliver?

01.
Discovery & design

User mapping, IVR, queues, numbering, policies.

02.
Licensing & readiness

Microsoft 365/Teams Phone requirements, SBC/firewall rules, QoS.

03.
Porting & provisioning

Keep your existing numbers; we stage pilots and schedule cutover.

04.
Apps & devices

Desktop/mobile softphones and Teams-certified handsets/headsets.

05.
Analytics & quality

Wallboards, reports, and optional recording for QA/compliance.

06.
Training & support

Admin/user training, knowledge base, and Australian support.

Microsoft Teams Calling
Microsoft Teams Calling

Popular scenarios we enable

01.
Replace legacy PBX

Keep workflows while moving calling into Teams.

02.
Hybrid & multi-site

One cloud system for HQ, branches, field, and home workers.

03.
Contact queues

Skills-based routing, queue callbacks, live dashboards, and reports.

04.
CRM & productivity

Click-to-call, presence, voicemail-to-email, and transcription.

How Deployment Works

01.
Plan

Confirm users, numbers, locations, and call outcomes (e.g., sales, support).

02.
Build

Configure Direct Routing/Operator Connect, IVRs/queues, and security policies.

03.
Pilot

Test with a small group; tune QoS and call flows for AU networks.

04.
Port & cutover

Migrate numbers, go live with real-time monitoring and rollback plan.

05.
Optimize

Reports, adoption tips, and continuous improvements.

Microsoft Teams Calling

Want to start simple with Teams Calling?

We can get you started quickly with a basic auto-attendant and ring group, allowing your calls to be managed efficiently from day one. As your organization grows and your communication needs evolve, we can expand your call flows, adding advanced features such as call queues, customized routing, multi-level IVR menus, and departmental extensions. This phased approach ensures a smooth implementation, minimizes disruption, and gives your team the flexibility to scale your phone system in alignment with adoption and business growth. Our goal is to provide a solution that is both immediate and future-proof, so your organization can maintain seamless communication as demand increases.

Frequently Asked Questions

What licenses do we need for Microsoft Teams Calling?

Typically you need Microsoft 365 plus a Teams Phone add-on (or a plan that includes Teams Phone). Synex will confirm the right licensing mix based on your user roles and calling requirements.

Can we keep our existing phone numbers?

Yes. Most local numbers and inbound services such as 1300/1800 can be ported to Teams Calling as part of the deployment. Synex manages the porting and cutover process.

Do Teams desk phones work?

Yes. Teams Calling works with Teams-certified desk phones, headsets, and also the desktop and mobile apps, so users can call from anywhere.

Is Teams Calling as feature-rich as a PBX?

For most businesses, yes. Teams Calling supports auto attendants, call queues, routing rules, voicemail, analytics and advanced call handling features inside Teams.

What’s the difference between Direct Routing and Operator Connect?

Direct Routing offers greater flexibility and control and is often used for advanced call flows or staged PBX migrations. Operator Connect is typically simpler to provision and can be ideal for organisations wanting a streamlined carrier integration.

Do you support Teams Calling in Brisbane and across Australia?

Yes. Synex provides Brisbane-based expertise and supports Teams Calling deployments Australia-wide, including multi-site environments and hybrid workforces

Get a Microsoft Teams Calling Quote

Synex designs, deploys and supports Teams Calling for Brisbane and Australian businesses using Direct Routing or Operator Connect.