Synex Technology delivers comprehensive IT solutions tailored for small and medium businesses. We act as your outsourced IT department, providing IT support, telephony services, NBN, fire internet, web design, and digital marketing. We make sure  your communications stay connected, and your online presence continues to grow, all through a single trusted technology partner.

Contacts

Suite 405 L4/303 Adelaide St Brisbane City QLD 4000

support@synex.com.au

1300 816 777

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Remote IT Support Brisbane

Remote IT Support

Fast, Secure Remote IT Support for Brisbane Businesses

When tech slows down, so does your team. Synex Technology delivers rapid, secure remote IT support to keep people productive without waiting for an on-site visit. Our Brisbane-based engineers resolve issues in minutes and maintain your systems behind the scenes. 

Remote IT support team at work
Remote IT support team at work

Why choose Synex

01
Instant helpdesk
Friendly experts for day to day fixes and priority incidents.
02
Security-first
Encrypted remote sessions, MFA, and best-practice controls.
03
Proactive care
24/7 monitoring, patching, and health checks to prevent issues.
04
Scalable & predictable:
Right-sized plans with transparent monthly pricing.

What Services Are Included

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Cyber Essentials

Managed AV/EDR, MFA enablement, backup oversight & restore tests.

Maintenance

Automated patching, performance tuning, asset & license management.

Cloud Support

Microsoft 365 (Teams, SharePoint, Exchange) and Google Workspace.

User & Device Support

Windows, macOS, mobile, printers, VPN/Wi-Fi.

How It Works

Send email to support@synex.com.au or log a ticket via Synex Technology’s support portal https://support.synex.com.au Synex Technology will contact you with your approval. Troubleshoot and fix your Problem Prevent recurrence with patches and configuration improvements.

Industries We Work With

Professional Services

Retail & Multi-site

Education & Training

Construction/Field

Non-Profits/NGOs

And Many More

Frequent Asked Questions

What can you fix remotely?

Email, crashes, slow devices, printing, updates, VPN/Wi-Fi, Microsoft 365 and cloud access. On-site visits are available for hardware or cabling. 

Is remote access secure?

Yes—encrypted sessions, permission-based access, MFA, and session logs. 

How does “No Fix, No Fee” work?

If we can’t resolve your support ticket, we don’t charge for that ticket. 

Ready To Modernise Your Support?

Talk to Synex Technology today. We’ll assess your environment and recommend a right-sized plan and timeline.

Get in touch