Synex Technology delivers comprehensive IT solutions tailored for small and medium businesses. We act as your outsourced IT department, providing IT support, telephony services, NBN, fire internet, web design, and digital marketing. We make sure  your communications stay connected, and your online presence continues to grow, all through a single trusted technology partner.

Contacts

Suite 405 L4/303 Adelaide St Brisbane City QLD 4000

support@synex.com.au

1300 816 777

Microsoft Teams Calling

Turn Teams into your business phone system - secure, flexible, and Australian-ready

Make and receive external calls directly in Microsoft Teams. Synex Technology designs, deploys, and supports Microsoft Teams Calling with Direct Routing or Operator Connect, so your staff can use one app for chat, meetings, and Outbound calling on desktop, mobile, or certified desk phones. We handle licensing, number porting, call flows, analytics, and end-to-end support.

Microsoft team calling

Why choose Teams Calling with Synex

All-in-one communications
Keep Teams for chat/meetings and add outbound calling with Direct Routing
Keep your numbers
Auto attendants, call queues, voicemail (with transcription), call routing, and reporting.
Built for AU networks
QoS for NBN/fibre, 4G/5G, and call-flow design that fits your business hours and sites.
Licensing sorted
We guide the Microsoft 365 + Teams Phone licensing you need for PSTN access.

What we deliver?

01.
Discovery & design

User mapping, IVR, queues, numbering, policies.

02.
Licensing & readiness

Microsoft 365/Teams Phone requirements, SBC/firewall rules, QoS.

03.
Porting & provisioning

Keep your existing numbers; we stage pilots and schedule cutover.

04.
Apps & devices

Desktop/mobile softphones and Teams-certified handsets/headsets.

05.
Analytics & quality

Wallboards, reports, and optional recording for QA/compliance.

06.
Training & support

Admin/user training, knowledge base, and Australian support.

Microsoft Teams Calling
Microsoft Teams Calling

Popular scenarios we enable

01.
Replace legacy PBX

Keep workflows while moving calling into Teams.

02.
Hybrid & multi-site

One cloud system for HQ, branches, field, and home workers.

03.
Contact queues

Skills-based routing, queue callbacks, live dashboards, and reports.

04.
CRM & productivity

Click-to-call, presence, voicemail-to-email, and transcription.

How Deployment Works

01.
Plan

Confirm users, numbers, locations, and call outcomes (e.g., sales, support).

02.
Build

Configure Direct Routing/Operator Connect, IVRs/queues, and security policies.

03.
Pilot

Test with a small group; tune QoS and call flows for AU networks.

04.
Port & cutover

Migrate numbers, go live with real-time monitoring and rollback plan.

05.
Optimize

Reports, adoption tips, and continuous improvements.

Microsoft Teams Calling

Wanna Start Simple?

We can get you started quickly with a basic auto-attendant and ring group, allowing your calls to be managed efficiently from day one. As your organization grows and your communication needs evolve, we can expand your call flows, adding advanced features such as call queues, customized routing, multi-level IVR menus, and departmental extensions. This phased approach ensures a smooth implementation, minimizes disruption, and gives your team the flexibility to scale your phone system in alignment with adoption and business growth. Our goal is to provide a solution that is both immediate and future-proof, so your organization can maintain seamless communication as demand increases.

Frequent Asked Questions

What licenses do we need?

Typically Microsoft 365 (e.g., Business or E-plans) plus Teams Phone add-on. We’ll confirm the right mix for each user.

Can we keep our 1300/1800 numbers?

Yes, local and inbound (1300/1800) services are supported, with straightforward porting.

Do Teams desk phones work?

Yes, use Teams-certified handsets or just the desktop/mobile apps.

Is Teams Calling as feature-rich as a PBX?

Yes, you get auto attendants, queues, routing, analytics, and more inside Teams.

Get a Teams Calling quote

Tell us your user count, numbers to port, and desired call flows. We’ll design your Teams Calling solution and provide a fixed deployment plan.