Local numbers are tied to specific area codes, helping businesses appear local
1300 and 1800 numbers are virtual inbound numbers that work nationwide and can route calls to any existing phone, making them ideal for mobile, office, and remote teams
Local, 1300 and 1800 Numbers for business
Local, 1300 & 1800 Number
1300 & 1800 Numbers for Brisbane & Australian Businesses
Professional inbound numbers help your customers reach you easily and create a stronger brand presence. Synex offers local number for every cities of Australia and 1300 and 1800 numbers for business that can be routed to desk phones, mobile users, or cloud calling systems to match your workflow and customer expectations. We manage number porting, call routing logic, billing and reporting, and can pair your service with modern Hosted PBX Solutions or VoIP Solutions for advanced call handling. For teams using unified communications, we also support integrated calling through Microsoft Teams Calling to streamline how staff answer inbound traffic.
What Are Local, 1300 and 1800 Numbers for Business?
How They Work
A local number can route calls directly to a handset, mobile app, or specific endpoint
1300 and 1800 numbers work nationally, allowing calls to be received anywhere and diverted to any destination you choose
Local numbers can also be diverted, but 1300 presents as a national business number, while 1800 is toll free for callers
Behind the scenes, calls can be sent to your mobile, office, support team, or call centre, giving customers one simple number while your business stays fully flexible
What we offer
Businesses commonly use 1300 and 1800 numbers for
Helping customers resolve issues quickly with friendly, reliable assistance. Ensures smooth communication and builds long-term customer trust.
Guiding customers through product enquiries to boost sales opportunities. Delivers fast responses that support confident buying decisions.
Making scheduling and reservations simple, accurate, and stress-free. Provides a direct line for customers to confirm or manage bookings
Offering expert help for troubleshooting and technical problem-solving. Ensures customers can use products and systems without interruptions.
Providing clear information about services, pricing, and availability. Helps customers get the details they need quickly and efficiently.
Why Choose Synex for Your 1300 or 1800 Number?
Instant Activation – Ready in Minutes
Synex makes it easy to get your inbound number up and running. Your 1300 or 1800 number can be activated within minutes so you can start receiving calls right away. Enjoy seamless setup and reliable support from day one.
Best Price Guarantee
We offer competitive plans with a best price guarantee on 1300 and 1800 numbers, ensuring you get real value without unnecessary costs. Whether you're a small business or a large enterprise, you can choose a plan that fits your usage and budget.
Frequently Asked Questions
What is the difference between a 1300 and 1800 number?
1300 numbers typically share call costs between your business and the caller, while 1800 numbers are free for the caller and your business pays the call charges.
Can I keep or port my existing 1300 or 1800 number?
In most cases, yes. Synex can port your existing 1300/1800 number from another provider so you keep the number your customers already know.
Can calls be routed to mobiles, office phones, or different states?
Yes. Calls can be routed to mobiles, office phones, Teams, Hosted PBX, support teams or call centres. Routing can also be configured by business hours, caller location, or overflow rules.
Can I use a 1300 or 1800 number in Brisbane and across Australia?
Yes. 1300 and 1800 numbers are designed to support businesses nationally, whether you operate only in Brisbane, across Australia, or both.
Can I see reporting on calls?
Yes. Reporting can include call volumes, peak times, answered vs missed calls and other metrics to support staffing and marketing decisions.
How quickly can a 1300 or 1800 number be activated?
Activation time can vary depending on number availability and whether porting is required, but many services can be activated quickly once the routing destination is confirmed.
Get a 1300 or 1800 Number for Your Business
Using 1300 and 1800 numbers for business is one of the most effective ways to establish a professional, Australia-wide brand presence.