Synex Technology delivers comprehensive IT solutions tailored for small and medium businesses. We act as your outsourced IT department, providing IT support, telephony services, NBN, fire internet, web design, and digital marketing. We make sure  your communications stay connected, and your online presence continues to grow, all through a single trusted technology partner.

Contacts

Suite 405 L4/303 Adelaide St Brisbane City QLD 4000

support@synex.com.au

1300 816 777

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VoIP Solutions

VoIP Solutions

Crystal-Clear Calling, Built for Modern Australian Business

Leave outdated phone lines behind. Synex Technology’s VoIP Solutions deliver secure, high-quality calling over your internet connection—letting your team communicate from the office, home, or on the road with the same number and full features.
We design, deploy, and support your VoIP system end to end, including numbers, handsets, apps, call flows, analytics, and ongoing optimisation.

Get in touch
Communicating with clients
Communicating with clients

Why Choose Synex Technology for VoIP

01
Work From Anywhere
Connect from the office, home, or on the road using mobile, desktop, or fully-provisioned IP phones. Flexible VoIP ensures your team stays productive anywhere.
02
HD Call Quality
Enjoy crystal-clear calls with expert QoS tuning, bandwidth optimisation, and network best practices. Your communication will always be reliable and professional.
03
Smart Call Routing
Automate call flows with IVR menus, queues, ring groups, voicemail-to-email, and after-hours handling. Ensure every call reaches the right person efficiently.
04
Integrations That Matter
Seamlessly connect Microsoft Teams, CRM systems, and webhooks/API for a unified workflow. VoIP integrations improve efficiency and reduce complexity.
05
Numbers for Every Need
Get local, mobile, international, 1300/1800 numbers with seamless porting. Your business can maintain its existing numbers while expanding reach.
06
Secure By Design
All calls are encrypted with strong authentication and anti-fraud monitoring. Security is built into every layer to protect your communications.

Popular Use Cases

Hybrid & Multi-Site Teams

One unified phone system across all locations.

Service & Sales Desks

Queues, skills-based routing, and QA recording.

Professional Services

DID numbers, calendar-aware routing, CRM pop-ups.

Retail & Hospitality

Store hunt groups, after-hours routing, tracking numbers.

Microsoft Teams Calling
IT professional managing server infrastructure in a data centre

How Deployment Works

Plan

Confirm users, numbers, call outcomes, and integrations.

Build

Configure call flows, IVR, queues, and security policies

Port & Provision

Migrate numbers, ship handsets, and set up apps.

Go Live

Test, cutover, and monitor with rollback protection.

Optimize

Monthly reviews, analytics, and continuous improvements.

How Deployment Works

Plan

Confirm users, numbers, call outcomes, and integrations.

Build

Configure call flows, IVR, queues, and security policies

Port & Provision

Migrate numbers, ship handsets, and set up apps.

Go Live

Test, cutover, and monitor with rollback protection.

Optimize

Monthly reviews, analytics, and continuous improvements.

IT professional managing server infrastructure in a data centre

What’s Included (End-to-End Service)

Discovery & Design

We map users, design call flows, create IVR prompts, and plan compliance and retention.

Provisioning & Porting

Keep your existing numbers while our team handles the full porting process.

Apps & Devices

Access VoIP via iOS, Android, Windows, macOS softphones, SIP handsets, and headsets.

Connectivity Readiness

We assess your network, tune QoS, configure SBC/firewalls, and set up 4G/5G failover.

Training & Support

We assess your network, tune QoS, configure SBC/firewalls, and set up 4G/5G failover. 

Frequent Asked Questions

What internet do we need for VoIP?

A business-grade NBN or fibre link is ideal; VoIP apps also work over 4G/5G.

Can we keep our existing phone numbers?

Yes—local, mobile, 1300/1800 numbers can all be ported.

Do you support Microsoft Teams calling?

Absolutely—via direct routing or hybrid PBX.

Is call recording available?

Yes—on-demand or always-on with secure storage options.

How do you protect against fraud?

We use SIP security best practices, encryption, geo-fencing, alerts, and rate limits.

Get VoIP Quote


Tell us your user count, required numbers, and call flows.
We’ll design your system and provide a fixed, transparent deployment plan.