Hosted PBX Solutions
Cloud phone systems that are flexible, secure, and built for Australian business
Ditch the old on-prem PABX. Synex Technology’s Hosted PBX delivers enterprise calling features without the hardware so your teams can work from the office, home, or on the road with the same number and features. We handle design, number porting, handset/app setup, and ongoing management so calls are crystal clear and reliably routed every time. Modern Hosted PBX platforms support drag-and-drop call flows, rich analytics, mobile/desktop softphones, Teams calling, CRM integrations, call recording, and more—exactly what growing organisations need.
Why choose Hosted PBX with Synex
Work from anywhere – Softphone apps for iOS/Android, Windows and macOS, plus browser calling and IP desk phones. Powerful call flows – IVR/voice menus, queues, ring groups, time conditions, geo-routing in AU, queue wallboards, and website click-to-call widgets. Productivity built-in – Voicemail-to-email, call recording options, real-time analytics and reporting. Microsoft Teams integration – Use Teams as a phone with direct routing / hybrid PBX options. Numbers for every need – Local, mobile, international, 1300/1800 inbound services, and simple number porting. Vendor-agnostic devices – Compatible with popular SIP handsets and headsets; we provision and support them end-to-end.
What’s Included in Hosted PBX Solutions?
Popular Use Cases
Multi-site & Hybrid Teams
One system for HQ, branches, and remote users; route calls by skill, time, or geography.
Contact Queues
Queue callbacks, priority routing, wallboards and performance reporting.
Website & Marketing
Click-to-call widgets, 1300/1800 numbers and campaign tracking.
How We Deploy
Discover
Map users, numbers, call outcomes, and integration needs.
Design
Build IVRs/queues, define policies, and pilot with a small user group.
Port & Provision
Move numbers, ship handsets, and set up apps.
Go Live
Training, fallbacks, and real-time monitoring during cutover.
Optimise
Monthly reports, tweaks to call flows, and user adoption tips.
How We Deploy
Discover
Map users, numbers, call outcomes, and integration needs.
Design
Build IVRs/queues, define policies, and pilot with a small user group.
Port & Provision
Move numbers, ship handsets, and set up apps.
Go Live
Training, fallbacks, and real-time monitoring during cutover.
Optimise
Monthly reports, tweaks to call flows, and user adoption tips.
Frequent Asked Questions
A business-grade phone system delivered from the cloud over NBN/fibre/4G/5G. It replaces legacy PABX hardware and adds flexible routing, analytics, and softphones.
Yes. With direct routing / hybrid PBX, staff can place and receive PSTN calls from within Teams, while keeping PBX features.
Absolutely - local, 1300/1800 and international numbers, plus straightforward porting from your current telco.
Yes. Enable call recording for quality, compliance, or training, with cloud storage options.
Tell us how many users you have, who should answer what, and which integrations you need—we’ll design the call flow and provide a fixed deployment plan.
Powerful Business Calling — No On-Prem PBX Required
Ditch the old on-prem PABX. Synex Technology’s Hosted PBX delivers enterprise calling features without the hardware so your teams can work from the office, home, or on the road with the same number and features.