Synex Technology delivers comprehensive IT solutions tailored for small and medium businesses. We act as your outsourced IT department, providing IT support, telephony services, NBN, fire internet, web design, and digital marketing. We make sure  your communications stay connected, and your online presence continues to grow, all through a single trusted technology partner.

Contacts

Suite 405 L4/303 Adelaide St Brisbane City QLD 4000

support@synex.com.au

1300 816 777

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After hour IT support

After Hours IT Support

After Hours IT Support Services in Australia

Keep your business running smoothly when everyone else clocks off. After Hours IT Support Services from Synex provide fast, expert assistance during nights, weekends, and public holidays. Whether it’s a critical outage, a security incident, or urgent IT troubleshooting, our team ensures your operations continue without disruption.

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After-hours IT support team working overnight
After-hours IT support team working overnight

Why Choose After Hours IT Support Services with Synex?

When unexpected IT issues arise outside normal business hours, having reliable support is crucial. Our after hours IT support Australia solutions are designed to give your business reliability, speed, and local expertise.

01
True 24/7 Coverage
With Synex, you get phone, email, and remote support anytime you need it. Whether it’s late at night, over the weekend, or a public holiday, our engineers are always ready to assist. This means your business can continue running smoothly, even when most offices are closed.
02
Rapid Response
Time is critical during IT emergencies. That’s why we provide priority triage and clear estimated response times (ETAs), even at 2 AM. As a result, issues are addressed quickly, reducing downtime and ensuring your team can get back to work faster.
03
Australian Engineers
Unlike outsourced call centres, our clients speak directly to experienced local techs who understand your environment. By leveraging local expertise, we can resolve problems efficiently, anticipate potential risks, and improve outcomes for your business.
04
Security-First Approach
We understand the importance of keeping your business secure. That’s why our support follows a security-first approach, including multi-factor authentication (MFA), just-in-time privileged access, and full audit trails. This approach protects sensitive data while allowing our engineers to act swiftly.
05
Flexible Engagement Models
Every business has unique needs. That’s why we offer flexible engagement options, whether you prefer ad-hoc support for occasional issues or a monthly standby plan for guaranteed availability. This flexibility ensures you only pay for what you need while still having peace of mind.
What We Cover

Services in After Hours IT Support Services

When unexpected IT issues arise outside normal business hours, having reliable support is crucial. Our after hours IT support Australia solutions are designed to give your business reliability, speed, and local expertise.

Onsite and remote support

Email outages (Microsoft 365, Google Workspace)

Application failures

Backup & restore requests

Contracted or outsourced jobs

Network & VPN issues

Endpoint device issues

Security events

User access & account lockouts

Server faults (on-premises, cloud, hybrid)

Cloud service incidents (Azure, AWS)

How After Hours IT Support Services Work

Easy Ticketing and Resolution Process

  • Raise a ticket via phone or portal.
  • Triage within minutes by an on-call engineer.
  • Stabilise – remote or onsite action.
  • Resolve & Review – notes, root cause, and prevention guidance.
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After-hours technical support team assisting customers
IT support agent assisting a customer via headset

Service Levels for After Hours IT Support

SLAs apply with an active plan. Ad-hoc support is best-effort.

  • Critical (P1): Response ≤ 15 mins
  • High (P2): Response ≤ 30 mins
  • Standard (P3): Response ≤ 60 mins
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Plans for After Hours IT Support Services

1. Standby (Recommended for SMEs)

  • Guaranteed after-hours availability
  • Contracted SLAs (P1–P3)
  • Named engineer familiarity
  • Monthly reporting & insights

1. Standby (Recommended for SMEs)

  • Guaranteed after-hours availability
  • Contracted SLAs (P1–P3)
  • Named engineer familiarity
  • Monthly reporting & insights

3. Enterprise

  • Custom runbooks & vendor integrations
  • On-call rota coordination
  • Planned out-of-hours changes
  • Quarterly risk & capacity reviews

Pricing options available via fixed fee, credit packs, or usage-based plans.

Security & Compliance

MFA on all access points

Just-in-time privileged access

Full audit trails

ITIL-aligned change control

Optional data residency controls

Post-Incident Deliverables

  • Summary of event & impact
  • Steps taken & time to restore service
  • Root cause analysis (if identifiable)
  • Recommendations for system hardening
IT support agent assisting a customer via headset

Industries Supported by Synex

Professional services

Healthcare

Education

Not-for-profit

Construction

Manufacturing

Retail

Logistics

Hospitality

Ready To Get Connected ?

Don’t wait for a cyber incident to uncover vulnerabilities. Take control of your digital security with reliable Cyber Security Assessment Services from Synex Technology.

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