Synex Technology delivers comprehensive IT solutions tailored for small and medium businesses. We act as your outsourced IT department, providing IT support, telephony services, NBN, fire internet, web design, and digital marketing. We make sure  your communications stay connected, and your online presence continues to grow, all through a single trusted technology partner.

Contacts

Suite 405 L4/303 Adelaide St Brisbane City QLD 4000

support@synex.com.au

1300 816 777

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Privacy Policy

Synex Technology Pty Ltd

Effective date: 07 July 2026

Synex Technology Pty Ltd (“Synex”, “we”, “us”, “our”) is committed to protecting your privacy and handling personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to visitors to our website, customers, suppliers, partners and any individual whose personal information we collect.

1. What is Personal Information?

“Personal Information” has the meaning given under the Privacy Act and includes any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.

Examples include name, email address, phone number, IP address, job title, organisation, billing details, and technical identifiers associated with IT systems.

2. Personal Information We Collect

We may collect personal information including (but not limited to):

Name, business name and contact details

  • Email address and telephone number

  • Job title and organisation

  • Billing and payment information

  • User credentials for managed systems (where required to provide services)

  • Technical information relating to devices, networks, logs and system performance

  • Website usage data (IP address, browser type, pages visited, timestamps)

We only collect personal information that is reasonably necessary for our business operations.

3. How We Collect Personal Information

We collect personal information in a number of ways, including:

  • When you contact us via our website, email or phone

  • When you engage us for goods or services

  • When you submit online forms or service requests

  • When you subscribe to marketing or communications

  • Automatically through website technologies such as cookies and analytics tools

  • Through third parties where authorised or required to deliver services

4. Purpose of Collection

We collect, use and disclose personal information for purposes including:

  • Providing managed IT services, cloud services and support

  • Supplying products, licences and professional services

  • Account administration and billing

  • Service monitoring, security, troubleshooting and compliance

  • Communicating with customers, suppliers and partners

  • Improving our services, systems and website

  • Marketing and promotional activities (where permitted by law)

  • Meeting legal, regulatory and contractual obligations

5. Disclosure of Personal Information

We may disclose personal information to:

  • Employees and contractors who require access to perform their duties

  • Third-party suppliers, vendors and partners (e.g. Microsoft, cloud providers, hardware vendors)

  • Payment processors, logistics providers and professional advisers

  • Government agencies where required by law

We take reasonable steps to ensure third parties only use personal information for authorised purposes and comply with applicable privacy obligations.

We do not sell or rent personal information.

6. Overseas Disclosure

We may use cloud services or subcontractors that store or process data outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy requirements.

7. Website Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Improve website functionality and performance

  • Analyse traffic and usage patterns

  • Measure marketing effectiveness

Cookies do not give us access to your device. You may disable cookies through your browser settings, however this may affect website functionality.

8. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include:

  • Secure data centres and cloud platforms

  • Encryption (including SSL/TLS)

  • Access controls and authentication

  • Staff training and confidentiality obligations

Despite these measures, no system can be guaranteed to be completely secure.

9. Access and Correction

You may request access to, or correction of, personal information we hold about you. Requests must be made in writing and we may require identity verification.

We will respond within a reasonable timeframe and in accordance with the Privacy Act.

10. Data Breaches

In the event of a data breach likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

11. Direct Marketing

We may send marketing communications where permitted by law. You may opt out at any time by using the unsubscribe function or contacting us directly.

12. GDPR – EEA Residents

If you are located in the European Economic Area (EEA), you may have additional rights including:

  • Access to your personal data

  • Correction or deletion of personal data

  • Restriction or objection to processing

  • Data portability

  • Withdrawal of consent

You also have the right to lodge a complaint with a supervisory authority.

13. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

14. Complaints

If you believe we have breached your privacy, you may contact us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

15. Contact Us

Privacy Officer
Synex Technology Pty Ltd
Email: privacy@synex.com.au
Website: https://synex.com.au