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FAQs
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Frequent Questions
Do you offer after‑hours, weekend and public holiday IT support?
Yes. We understand many Australian SMBs operate beyond standard office hours, especially in hospitality, healthcare, retail, logistics and trades.
Synex Technology offers after‑hours and public holiday support options so your team is not stranded if something fails outside 9 to 5.
If extended coverage is important for your business, we can include an appropriate out‑of‑hours option in your proposal.
What locations and regions does Synex Technology support?
Synex Technology supports clients across Brisbane, South‑East Queensland and regional Australia. Our team also delivers remote IT support, telephony and cloud services to organisations anywhere in Australia.
We have customers in professional services, healthcare, construction, retail and hospitality, including offices with a mix of onsite and remote staff.
For businesses that require on‑site support, we regularly service Brisbane, Moreton Bay Region, Logan, Ipswich, Gold Coast and Sunshine Coast.
If your organisation operates across multiple states, we provide centralised IT management, cloud services and phone solutions designed to support distributed teams.
If you tell us where your offices are located, we can confirm the best support model for your business.
How long does it take to get internet at my premises
he time required depends on your location and the type of connection available.
NBN (National Broadband Network)
If your site already has an active NBN service and you are switching providers, the changeover is usually completed within seven business days.
If your site already has an active NBN service and you are switching providers, the changeover is usually completed within seven business days.
Dedicated business fibre
Fibre installations vary based on building access and civil work requirements. Most services are delivered within one month.
Fibre installations vary based on building access and civil work requirements. Most services are delivered within one month.
Synex Technology can check availability at your address and provide a clear timeframe for your premises.
Do you offer IT services to medical centres?
Absolutely. Synex Technology provides specialised IT support to medical centres, dental practices and eye clinics. We already support a number of healthcare organisations across Brisbane and surrounding regions. Our team understands the unique needs of clinical environments, including secure systems, reliable networks and minimal downtime.
If you would like to review your current setup, we can discuss a support approach tailored to your practice.
Do you provide website design and web hosting services?
Yes, Synex Technology provides professional website design and reliable web hosting for Australian businesses. We create modern, high‑performing websites and host them on secure, business‑grade infrastructure. Our team manages the full process so your organisation does not need to juggle multiple providers.
If you would like to refresh your existing site or build a new one, we can recommend a solution that reflects your brand and supports your growth.
How long does it take to register a local number, 1300 number or 1800 number?
Local, 1300 and 1800 numbers can be registered instantly, and our team can activate them on your hosted PBX system straight away.
If you are looking for a premium or custom number, we source it through an authorised third‑party provider. Once the number is purchased and registered, we can activate and make it working immediately.
If you let us know the type of number you are considering, Synex Technology can recommend the best option for your organisation.
Do you provide Microsoft services?
Absolutely. Synex Technology delivers a full range of Microsoft and Microsoft 365 services, supported by team members with more than fifteen years of hands‑on experience. We assist with setup, migration, security, licensing and ongoing support for organisations across Brisbane and regional Australia.
If you would like to review your current Microsoft environment, our team can recommend a solution tailored to your business needs.
Do you provide onsite and remote IT services?
Yes. Synex Technology provides both onsite and remote IT services for Australian businesses. Our onsite support is available in Brisbane, Sunshine Coast, Gold Coast, Toowoomba and major metropolitan areas. Remote IT support is delivered Australia‑wide, allowing us to assist organisations regardless of location.
If you would like to discuss the best support model for your team, we can review your setup and recommend a suitable approach.
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