After Hours IT Support
After Hours IT Support Brisbane and Surrounding Cities
When IT fails after hours, downtime costs money and stress.
Synex provides after hours IT support for businesses across Brisbane and surrounding cities, with secure remote support that starts fast and onsite escalation when hands on intervention is needed.
- True 24 7 coverage nights, weekends, and public holidays.
- Rapid triage with clear ETAs for urgent incidents.
- Australian engineers, security first remote access, full audit trails.
What we fix After Hours
Common urgent issues we handle
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Service Areas
We provide service within Brisbane and surrounding cities such as Sunshine Coast, Gold Coast, Toowoomba, plus remote support Australia wide.
How after hours support works
Log a request
Call 1300 816 777 or lodge a ticket via the support portal, we capture impact and urgency and route your request for immediate triage.
Triage within minutes
An on call engineer reviews details, confirms priority, and provides an ETA.
Stabilise and restore
We start with secure remote diagnosis first, stabilise services, and restore operations where possible.
Onsite escalation if required
If the issue cannot be fixed remotely, we coordinate an onsite visit and keep you updated in plain language.
Follow up report
You receive a clear summary of what happened, what was done, and what to improve to prevent repeat incidents.
Response targets and service levels
SLA response targets apply with an active after hours plan, ad hoc support is best effort. Response targets:
- Critical P1 response within 15 minutes.
- High P2 response within 30 minutes.
- Standard P3 response within 60 minutes.
Onsite response time depends on location, access, and job type.
After hours engagement options
Ad hoc after hours support
- Best effort response.
- Usage based billing or credit packs.
Enterprise after hours cover
- Custom runbooks and vendor integrations.
- On call rota coordination.
- Planned out of hours changes.
- Quarterly risk and capacity reviews.
Standby plan for SMEs
- Guaranteed after hours availability.
- Contracted SLA targets P1 to P3.
- Familiarity with your environment and standard procedures.
- Monthly reporting and insights.
Request pricing and plan options
Security and compliance built in
- MFA on all access points.
- Just in time privileged access.
- Full audit trails.
- ITIL aligned change control.
- Optional data residency controls.
Post incident deliverables
- Summary of event and business impact.
- Steps taken and time to restore service.
- Root cause analysis when identifiable.
- Recommendations to harden systems and reduce repeat incidents.
Planned after hours work
- Microsoft 365 migrations and tenant changes.
- Firewall, network, and VPN maintenance.
- Server patching and reboots.
- VoIP and phone system upgrades.
- Backup and restore testing.
Book an after hours change window
Who this is for
Ideal for businesses that operate beyond 9 to 5 or cannot tolerate downtime, including:
Get after hours IT Support
Frequently Asked Questions
IT support delivered outside standard business hours, including evenings, weekends and public holidays, to resolve urgent incidents without waiting until the next business day.
Yes, we begin with secure remote diagnosis within minutes where possible, then escalate to onsite support if required.
Yes, response SLAs apply with an active standby plan, ad hoc support is best effort.
Yes, these are common after hours incidents we support.
Need urgent after hours IT support ?
Call 1300 816 777 or request a callback and we will respond as fast as possible.